DUE TO THE COVID-19 PANDEMIC, WE CANNOT ACCEPT RETURNS OR EXCHANGES. UNTIL FURTHER NOTICE, ALL SALES ARE FINAL.
However, if you receive damaged goods or the wrong size/item, please email firstname.lastname@example.org with your order number and name so we can best resolve your situation. We do reserve the right to cancel and refund any order that is deemed potentially fraudulent by Shopify's payment system. Please note: There is a five day grace period upon receipt of item to contact us about defects or wrong items.
Please see our suspended return policy below:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please contact us at email@example.com.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Sale or Clearance items
Only regular priced items may be refunded, unfortunately sale or clearance items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Shaz Design Studio LLC, 11025 Westlake Drive, Charlotte, NC 28273.
To return your product, you should mail your product to: Shaz Design Studio LLC, 11025 Westlake Drive, Charlotte, NC 28273.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.